Frequently Asked Questions

Got a question about FruutBox? Check these first and if you can't find what you need here then get in touch at hello@fruutbox.com or Facebook messenger (there should be a blue button floating around on this screen somewhere) and we'll be happy to help.

 

How much is delivery?

Delivery is FREE to our local customers in Cornwall. Check out our Shipping Policy to find out which postcodes are currently served.

Can I swap items within my FruutBox?

Yes, we can accommodate up to two swap requests per box. We appreciate that the contents of the set boxes are not to everyone's taste so you can request to swap an item or two for extras of another within the box. Swaps are made based on value, i.e. swapping potatoes for avocados won't result in a straight portion for portion swap as one product is much more expensive than the other, but we'll tweak volumes to make it work, or we'll get in touch if we're stumped. Just leave a request in the comments box in the basket before heading to the checkout, and we'll work on your requests or contact you should it not be possible.

Is the fruit and veg organic?

Our fruit and vegetables are conventional produce, not organic. We focus on quality, and sourcing locally.

Is the fruit and veg locally sourced?

We try and source our produce locally where possible. Mangoes and avocados won't be growing around here any time soon (we hope) but what produce does we aim to supply. Whether it's strawberries, asparagus, potatoes or brassicas, we are always trying to make sure we have them included in our FruutBoxes, or available as Add-On products if they are a short season.

Do the contents of set boxes change?

The contents of our FruutBoxes are set, so they don't change. We know how useful it is to have a bit of consistency in the weekly shop for planning meals etc, so the contents of our set boxes are fixed. Any changes that we can't avoid will be made long term and customers & subscribers will be notified in advance.

How do Subscriptions work?

Subscriptions are available on all of our FruutBoxes, and you can cancel anytime, no obligation. Just select Subscribe when adding FruutBoxes to your basket, and then choose between weekly and fortnightly deliveries. You can subscribe to as many FruutBoxes as you like, and you can mix & match, e.g. a Toddler Box weekly and Big Veg Box fortnightly. If you have any Subscription items in your basket you will be redirected to the Recharge checkout and here you will be invited to create an account after completing your purchase.

Once your account is set up you can log in any time to manage your subscriptions. This includes swapping items (if you want to swap from Small Box to Medium Box for example), skipping deliveries, or cancelling your subscription altogether. You can also log in here to apply any discount codes that you receive and they'll be applied to your next delivery.

What about Add-On products if I have a subscription?

That's easy. Just purchase your Add-On products at any time and they will be delivered with your next scheduled FruutBox delivery.   

How do I swap contents on a Subscription order?

When placing your subscription order, add your swap requests as normal when reviewing your basket, before checkout. These will then remain on your account for future orders. If at any time you wish to amend the notes on your orders just e-mail us at hello@fruutbox.com before the usual order closing time for that week, and we'll amend the notes on your account.